Keep Your Treasured Memories and Important Documents Safe, Forever.

We offer monthly, quarterly, biannual, and annual subscription plans that automatically renew unless canceled. Unless you cancel before the end of your initial term, your plan will automatically renew at the then current rate and will continue to do so until you cancel.

To cancel, log in to your online portal and visit the My Subscriptions page. This is the fastest and easiest way to manage your services. If you'd prefer step-by-step instructions, visit our cancellation guide.

If you no longer wish to continue your service and would like to request a refund, please note that refunds require full termination of your subscription. Cancelling your subscription (i.e., turning off auto-renewal) will not end your access or automatically trigger a refund. Refund eligibility is time-sensitive and may be available if your request is submitted within 30 days of starting an annual or biannual plan, or within 14 days for monthly or quarterly plans. If a refund is approved, your access to the service will end immediately.

If you’ve purchased multiple subscription services from TotalAV or related brands under the Total Security umbrella, such as TotalAdblock or TotalVPN, and used the same email address, your plans may appear under a unified login for convenience. However, each subscription is still managed individually. Add-on services or other linked plans must be canceled separately if you no longer wish to continue them.

More information on subscription types and renewal prices can be found in our pricing matrix.